Customer support in the phase of a new product launch

Customer support in the phase of a new product launch

• June 24th, 2016
• by: Ing. Griso Gaetano

News: The launch phase of a new product, a car, a gearbox etc is a very delicate moment, and if not managed with proper attention can cause troubles that can extend for very long periods.
In fact, properly handle a product, also already before the pre-series, produces positive effects in at least three areas:

1. Supports the production planning and the start of the series phase.
2. It involves the Supplier and the plant in the improvement process that often requires compared to the basic design.
3. It produces a greater awareness of the key features for the correct use of the product.

Although someone might argue that this activity has a cost regardless of the quantity and quality issues; in almost twenty years of Punto Netto activity we can say that there is a direct reduction of the sorting costs on average the Supplier would have to pay in the 1st year of delivery.

For these reasons, the choice of the Service Provider, and in particular of Resident in plant, that is in close contact with the quality department, is a key moment for the success of a supply.

For all these reasons the Punto Netto is the best choice as it brings with him twenty years of experience, Resident Engineers and air-technical school graduates and above a range of services that can handle any type of problem should arise.